Contact Us
We’re always happy to help.
If you have a question about an order, a product, or anything else, please don’t hesitate to get in touch. We aim to respond to all enquiries as quickly as possible.
How to Contact Us
📧 Email:
exchainstorekidsltd@outlook.com
(We aim to reply within 1–2 working days.)
Order Enquiries
If your message is about an order, please include:
Your order number
The email address used at checkout
This helps us resolve your enquiry more quickly.
Product Information
All items sold at Back On The Shelves are brand-new high street outlet stock. Each item is carefully checked on arrival and again before dispatch to ensure it meets our quality standards.
If you have a question about sizing, materials, or availability, feel free to contact us before ordering.
Please note that some items may carry a slight warehouse or storage scent due to the nature of factory overstock. This is normal and not considered a fault.
Returns & Refunds
For information about returns, refunds or exchanges, please refer to our Returns Policy page. If you’re unsure about anything, we’re happy to help clarify.
Customer Support Hours
We are a small business, and customer support is managed around family life.
Emails are monitored Monday to Friday, and we aim to respond as soon as possible.
Kind Reminder
Please note that we are unable to offer phone support at this time. Email is the best way to reach us and ensures we can keep a clear record of all enquiries.